Refund policy

Please check the size guide on the product page before you order.

Customers in the United States

All sales are final. We don't accept returns or exchanges for change of mind, including if the size doesn't fit.

Customers in the European Union: 14-day right of withdrawal

You have the right to cancel your order within 14 days without giving any reason. The 14 days start on the day you receive the item.

To cancel, send us a clear message through our Contact page with your order number, saying that you want to cancel. You can use this sentence: "I hereby give notice that I withdraw from my contract for the sale of the following goods: [order number], received on [date], [your name and address]."

Send the item back within 14 days after telling us you're cancelling. We'll give you the return address when you contact us. You pay the cost of sending the item back. You're only responsible for any loss in value caused by handling the item more than necessary to check its nature, characteristics and functioning.

We'll refund your payment, including the original standard delivery cost, within 14 days after we receive your cancellation, using the same payment method you used. We may wait until we receive the item back, or until you show proof that you've sent it, whichever comes first.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, contact us through our Contact page within 7 days of delivery. Include your order number and a photo of the item. We'll send a free replacement or give you a full refund to your original payment method. You won't need to send the item back.

For customers in the European Union, this doesn't limit your legal guarantee rights for faulty goods.

Cancellations

You can cancel your order for a full refund at any time before it ships. Once it has shipped, it can no longer be cancelled (customers in the European Union can still use the 14-day right of withdrawal above).

Lost packages

If your order hasn't arrived within 30 days after it ships, contact us. If the carrier confirms the package is lost, we'll send a replacement or give you a full refund.